Terms & Conditions

1. About These Terms

These terms apply to your use of the Spice Corner website and orders placed through it. By placing an order, you agree to these terms and applicable laws.

Spice Corner sells spices, herbs, seeds, blends and related products. Customers should contact us if they need clarification before ordering.

2. Products and Availability

We aim to display accurate product descriptions, sizes, images and prices. Customers should check their selected product, weight, quantity and price before completing checkout.

• Product availability may change.
• Product packaging and presentation may change from time to time.
• Product images are illustrative and may not show every detail of the supplied item.
• Any ingredients, allergen information or other product claims should be confirmed using the information provided for the relevant product.

If a product becomes unavailable after an order is placed, Spice Corner will inform the customer and explain the available options before proceeding with the affected item.

3. Prices and Charges

All prices are displayed in Kenyan shillings (KSh), unless otherwise stated. Product prices include applicable product charges, excluding delivery fees.

The final order total depends on the selected products, quantities and applicable delivery fee. Customers should review the total displayed at checkout before paying.

Prices, product weights, packaging and availability may change from time to time. Changes will not automatically be applied retrospectively to orders already accepted.

4. Orders and Confirmation

Customers must provide accurate contact details, phone numbers and delivery information when placing an order.

Orders are submitted through checkout and payment is made at the time of ordering using the payment method provided. Spice Corner receives the order and begins checking product availability and arranging fulfilment.

Dispatch depends on payment confirmation, product availability and delivery arrangements. Customers will be informed if an ordered product is unavailable.

Please keep your order details so that you can contact us if you need assistance.

5. M-Pesa Payments and Verification

Follow the payment instructions displayed during checkout. Where the website requests an M-Pesa confirmation message, provide the relevant message accurately.

• Submitting a confirmation message does not, by itself, prove that a payment has been received.
• Spice Corner may check payment information against its payment records before confirming payment.
• If payment information is incorrect or cannot be verified, we may contact the customer for clarification before dispatch.
• Customers must not submit another person's payment information without permission.
• Never share your M-Pesa PIN, password or one-time security code.

If a payment cannot be verified, the order may remain pending while the issue is investigated. Contact Spice Corner if you believe you have paid but your payment has not been confirmed.

6. Delivery Fees and Areas

Our current delivery fees within Nairobi are:

• Nairobi South: KSh 150.
• Other Nairobi areas covered by our delivery service: KSh 300.
• Store collection: no delivery fee.

Delivery availability and fees for locations outside the areas covered by checkout must be confirmed with Spice Corner before placing an order.

7. Delivery and Collection

After an order is received and payment is made, Spice Corner seeks an available delivery rider and arranges dispatch as soon as reasonably possible.

Delivery times depend on rider availability, location, traffic and other fulfilment conditions. We cannot guarantee an exact arrival time unless specifically confirmed.

Customers may collect orders from our store. Please contact Spice Corner to confirm the store location and collection arrangements before travelling.

Customers must provide a correct delivery address and a reachable contact number, and should be available to receive their orders.

If delivery cannot be completed because an address is incorrect or the customer is unavailable, the customer is responsible for any additional delivery charges imposed by the delivery provider for another attempt or other necessary arrangements.

8. Order Cancellations

Customers may request cancellation before their order has been dispatched. Contact Spice Corner as soon as possible and provide your order details.

Once an order has been dispatched, cancellation is not permitted under our standard cancellation policy. Any applicable statutory rights remain unaffected.

9. Refunds

Eligible cancellations will be refunded after the relevant order and payment details have been checked.

For eligible refunds, applicable M-Pesa transaction charges incurred by the business will be deducted from the refund. This deduction applies only to eligible refunds and does not remove any rights a customer may have under applicable law.

Refunds are normally processed within 12 hours or by the end of the business day after confirmation of that day's sales and completion of payment reconciliation. The time taken for the money to reach the customer may also depend on the payment provider.

10. Returns, Replacements and Missing Items

Because spices and related products can be sensitive to tampering and may not be suitable for resale once opened, Spice Corner does not accept change-of-mind returns for products that customers no longer want.

If Spice Corner supplies the wrong product because of a business error, we will arrange a replacement for the affected product.

If an item is missing from an order, we will arrange delivery of the missing item.

Customers should contact us promptly with their order details if an item is incorrect, damaged or missing. We will review the issue and take appropriate action under this policy and applicable consumer-protection law.

Nothing in this policy excludes rights or remedies that cannot legally be excluded.

11. Customer Responsibilities

When using our website, customers agree to:

• Provide accurate order, contact and delivery information.
• Check selected products, quantities and totals before checkout.
• Submit genuine payment details and accurate payment confirmation information.
• Never share M-Pesa PINs or confidential security credentials.
• Use the website lawfully and not attempt to interfere with its operation.
• Not attempt to access another person's account or restricted administrative functions.

12. Privacy and Customer Information

We may collect information such as your name, phone number, delivery address, order details and payment confirmation information to process orders, verify payments, arrange delivery and resolve customer issues.

Access to customer order information is restricted to the owners of Spice Corner, except where limited disclosure is necessary to fulfil orders or meet legal obligations.

Please read our Privacy Policy to learn more about how we handle personal information.

13. Website Availability and Errors

We aim to keep our website available and its information accurate, but technical errors or interruptions may occur. Contact us if an issue affects your order or payment.

If a clear pricing or technical error affects an order, Spice Corner will contact the customer to resolve the issue appropriately and in accordance with applicable law.

14. Changes to These Terms

Spice Corner may update these terms when business practices, services or legal obligations change. The latest version will be published on this page with an updated date.

15. Governing Law

These terms are intended to operate in accordance with applicable Kenyan law. Disputes will be handled by the appropriate forum under applicable law.