1. Order cancellations
You may request cancellation before your order has been dispatched. Once the order has been dispatched, cancellation may no longer be possible. Contact Spice Corner as soon as possible if you need to cancel.
2. Refund eligibility
Refunds may be considered for eligible cancellations made before dispatch and other cases confirmed to be eligible by Spice Corner. Applicable M-Pesa transaction charges may be deducted from the refund.
3. Refund processing time
Eligible refunds are normally processed within 12 hours or by the end of the business day after sales confirmation and reconciliation. Actual completion may depend on payment-provider processing.
4. Incorrect or missing products
- If Spice Corner supplies the wrong product, contact us so we can arrange a replacement.
- If an item is missing from your order, notify us so we can arrange delivery of the missing item.
- Please provide your order details and explain the issue so we can investigate and agree on the appropriate solution.
5. Change-of-mind returns
We do not accept returns solely because a customer has changed their mind. Spices and related products may be tampered with after delivery and may not be suitable for resale.
6. Delivery and collection
Delivery fees are KSh 150 for Nairobi South and KSh 300 for other areas of Nairobi. Delivery is arranged after the order is received and payment arrangements are confirmed. Customers may also arrange collection from the store; contact us for the collection location and instructions.
If a customer provides an incorrect delivery address or is unavailable to receive the order, additional delivery charges imposed by the delivery provider may be payable by the customer.
7. Unavailable products
If a product becomes unavailable after you place an order, we will inform you and discuss the available options before proceeding with the affected item.
8. Contact us
For cancellations, refund requests or issues with an order, use the contact details provided on our Contact page. Include your order details so we can assist you.
Last updated: 19 October 2026