Our commitment: Spice Corner respects your privacy. We use customer information to process orders, arrange delivery, verify payments and provide customer support. Access to customer information is restricted to the business owners and authorised service providers where necessary.
1. Information We Collect
When you use our website or place an order, we may collect:
- Your name and telephone number.
- Your delivery address and delivery instructions, where applicable.
- Products ordered, quantities, order totals and order history.
- M-Pesa payment confirmation information or SMS messages you submit for payment verification.
- Information you voluntarily provide when contacting us about an order.
- Basic technical information that may be collected by our website hosting or service providers.
2. How We Use Your Information
We use customer information only where reasonably necessary to:
- Receive, process and manage customer orders.
- Verify M-Pesa payments and reconcile sales.
- Arrange deliveries or store collection.
- Contact customers about order status, product availability or delivery.
- Handle cancellations, eligible refunds, complaints and missing or incorrect products.
- Maintain business, accounting and legally required records.
- Protect the website and investigate suspected fraud or misuse.
3. Payment Information
Payments are made through the payment method presented at checkout. For M-Pesa orders, we may ask you to submit your payment confirmation SMS so we can verify and reconcile your payment.
Do not send your M-Pesa PIN, account password or other secret authentication details to us. A payment confirmation message is not the same as your M-Pesa PIN.
4. Sharing Your Information
We do not sell customer personal information. We may share only the information necessary with service providers where required to operate the business, such as:
- Delivery riders or delivery companies, to deliver your order.
- Payment or technology providers, to process or verify transactions.
- Website hosting and database providers, to operate and maintain the website.
- Relevant authorities where disclosure is required by law.
We aim to limit information shared to what is reasonably necessary for the relevant purpose.
5. Data Security and Access
Access to customer information is restricted to the business owners and authorised people or service providers who need it for legitimate business purposes. We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or disclosure.
No online system can be guaranteed completely secure. Customers should provide accurate information and avoid sharing passwords, PINs or other confidential authentication details.
6. How Long We Keep Information
We retain order, payment and accounting records for as long as reasonably necessary for business operations, payment reconciliation, handling disputes and meeting applicable legal obligations. Where Kenyan tax recordkeeping requirements apply, relevant records may need to be retained for five years or longer where the law requires.
Full M-Pesa SMS messages and other unnecessary personal information should be deleted or securely disposed of when no longer needed for payment verification, reconciliation, disputes or legal obligations.
7. Cookies and Technical Data
Our website or service providers may use essential technical data to support website functionality, security and performance. If optional analytics or advertising technologies are introduced, this policy should be updated to explain their use.
8. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion of information that we no longer have a lawful reason to retain. You may also raise concerns about how your information is handled.
Some records may need to be retained to meet legal, accounting or dispute-resolution requirements.
9. Third-Party Services
Our website may rely on third-party services for hosting, databases, payment verification or delivery. Those services may process information as needed to provide their services and may be subject to their own privacy policies.
10. Children's Privacy
Our website is intended for people who can lawfully place orders. We do not knowingly seek to collect children's personal information unnecessarily. A parent or guardian who believes a child has provided personal information may contact us.
11. Changes to This Policy
We may update this Privacy Policy when our business practices, website features or legal obligations change. The latest version will be published on this page with its updated date.
12. Contact Us
If you have questions or requests about your personal information, please contact Spice Corner using the details on our Contact page.
Last updated: 19 October 2026