Frequently Asked Questions

Browse the shop, select your product and available size, choose the quantity, and add it to your cart. Proceed to checkout, enter your details, select delivery or pickup, review the total and follow the payment instructions.

Available sizes and prices are displayed on each product. Options vary by product, so check the product listing before adding an item to your cart.

Select the product size or variant to see its price. Check your cart total and delivery fee before submitting your order.

If you cannot select or order a product, contact us to ask whether it is available. Please do not assume an unavailable item can be supplied.

The current checkout fees are KSh 150 for Nairobi South, KSh 300 for other Nairobi areas, and free for store pickup. Select the appropriate option and check your total before submitting your order.

Yes. Select store pickup at checkout if that option is available. Contact Spice Corner to confirm the pickup location and collection arrangements before travelling.

Delivery timing depends on the order and delivery arrangements. Contact Spice Corner to confirm the expected delivery time for your order.

Contact us as soon as possible if you entered an incorrect address or phone number. Changes may not be possible once an order has been prepared or dispatched.

Follow the M-Pesa payment instructions shown during checkout. After paying, submit the requested M-Pesa confirmation message through the website's payment submission process.

No. Submitting a confirmation message does not itself prove that payment has been received. Your payment remains pending until Spice Corner checks the transaction against its M-Pesa records and confirms it.

Allow time for the business to check the transaction. If confirmation is delayed, contact us and provide your order number and the relevant payment details. Never share your M-Pesa PIN.

Contact Spice Corner as soon as possible with your order number. Whether cancellation is possible depends on the order's preparation and fulfilment status and the applicable cancellation policy.

Contact us promptly with your order number, a description of the problem and, where useful, photographs of the item and packaging. We will review the issue under the applicable returns and refunds policy.